RETURN & EXCHANGE


 

RETURN & EXCHANGE POLICY

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your Manila Influencer purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Format a formal letter or the reason for your return or exchange of item.
• Please forward a copy to our INSTAGRAM or FB PAGE. 

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
• All returns will be credited to the original credit amount used at the time of purchase.
• Returns will be processed within 1-3 weeks of our office hours in receiving your item.
Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on manilainflu.com may be accepted or honored for a return.  Items purchased from manilainflu.com cannot be returned or exchanged at retailers that sell Manila Influ partner brand products.

Please contact customer service with any questions by email at manilainfluencer@gmail.com or by phone at 0915-1347958 (M-F / 9AM-4PM)

Please Note:  Empty containers cannot be accepted for refund.
 

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EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on manilainflu.com only up to 30 days after the original purchase. 
• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information thru our IG acct or FB Page. 
• You will be responsible for the return shipping & handling charges, which will not be refunded. 
• Ship your exchange to us via a pre-paid package:
          JRS - Makati City
     Chino Roces Ave, Makati City
Please contact customer service with any questions by email at manilainfluencer@gmail.com or by phone at 0915-1347958 (M-F / 9AM-4PM)

Please Note:  Empty containers cannot be accepted for an exchange.

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DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement.  Items will not be replaced after 30 days.

Please contact customer service at manilainfluencer@gmail.com or by phone at 0915-1347958 (M-F / 9AM-4PM) and we will respond with the appropriate return and/or exchange instructions.